Modern ITSM runs on Jira Service Management, but its critical workflows, configurations, and service data are not automatically protected. Under Atlassian’s shared-responsibility model, organizations themselves are accountable for preventing data loss caused by human error, faulty integrations, ransomware, or misconfigurations. This session shows how a purpose-built SaaS data-protection platform creates true operational resilience for ITSM teams. Learn how automated backups, one-click restores, and ransomware-proof storage dramatically reduce downtime, eliminate manual recovery work, and ensure compliance: all while keeping full control of your data. In this session, you will learn:

• Why lost workflows, SLAs, queues, automations, or issue data can break service delivery and why native Jira tools aren’t enough.
• How one-click backup policies, granular restores, and immutable storage help IT teams prevent service disruption and reduce recovery effort from hours to seconds.
• How full customer-controlled storage, data-residency options, and ransomware-proof immutability help meet ITSM governance, audit, and regulatory requirements effortlessly.